Easy to see, easy to understand, and easy to use!
Email sharing management system
Email dealer introduction
Dramatically improve the efficiency of email response operations.
Recommended for companies with multiple people in charge of handling inquiries or for people in charge of multiple inquiry desks.
Do you have any of these problems with email management?
Mail Dealer's Great Features
Status Management
"New," "Reply in progress," "Response completed," etc.
Tabs are divided according to the status of email responses.
It will be displayed.
→Check the progress of your emails at a glance!
Why choose Mail Dealer?
Over 7,000 companies
Implementation track record
We have continued to improve the functionality based on customer feedback, and it is now used for a wide range of purposes, from responding to order emails to strengthening collaboration within teams.
Dedicated staff for peace of mind
Support for everyone
Start using it smoothly!
Can I install it and put it to good use?
Cost-effective efficiency
What if I don't get up...
Don't worry!
Free installation support
Lifetime free support (no email or phone restrictions)
Holding seminars on how to write emails exclusively for user companies
We propose optimal operations based on our track record with 7,000 companies
User rating
It is useful for companies with multiple departments and expansion into other malls.
In fact, our company, Toyosai, is one of the companies that uses Email Dealer. Our company provides many services to various departments, and therefore has many corresponding contact points. Since inquiry emails can be assigned to different departments, with the ability to assign a contact person, provide a response status, and add comments, it is extremely convenient to transfer emails if, for example, we determine that an inquiry is more appropriate for another department. Furthermore, our e-commerce site operates on multiple platforms, including our own site, Amazon, Rakuten Ichiba, and Yahoo! Shopping. Because we receive a huge volume of inquiries daily from each platform, we centrally manage inquiries using Email Dealer and have multiple staff members handle the inquiries. Since some staff members work from home or on reduced hours, the comment function is also extremely useful here, making the transfer of work extremely smooth. The ability to view past response history for inquiry email addresses with a single click is extremely useful, as it allows us to respond to emails without keeping customers waiting and takes past interactions into consideration.
E-mail response operations have become more efficient, and response quality has improved dramatically
Just when the management was becoming too complicated and the on-site support manager's workload was reaching its limit, we were invited to a demo by Mail Dealer and decided to implement it. We particularly liked the email list screen, which displayed the "status" (new, replying, completed, etc.) and the "name of the person in charge," allowing us to see at a glance who is handling which email and to what extent. We also thought it would be very convenient because it automatically links and searches response history for each customer's email address.
I'm glad I started using it before the busy season because it allows me to manage two main addresses together!
The two main email addresses received emails from "regular email software" and "webmail," respectively. A maximum of five staff members handled just under 50 emails per day, but since only one person could operate each email software at a time, work efficiency was extremely poor.
When I think of a "system," I always imagine a high initial investment, but it turned out to be much cheaper than I expected, so I was able to go ahead and implement it.
We started operations two months before the busy season, so we were a little worried about whether we would be able to use it properly, but in the end we were able to get through it more easily than usual.
By visualizing the response status,
No need for verbal confirmation
With the introduction of Mail Dealer, previous issues of missed replies, delayed replies, and duplicate responses have been eliminated.
By being able to see at a glance on the screen "when," "who," "which email," and "how" it was responded to, we no longer need to verbally confirm the status of the response, which previously required a significant reduction in the time it takes to respond to emails.
In addition, by automatically sorting emails that do not require a response, such as notification emails, into folders, only genuine inquiry emails are displayed in the new arrivals. This has enabled us to create a system that naturally prevents missed replies and duplicate responses by responding to emails that remain in the new arrivals.
